Refund problems get harder the moment the original context disappears.
That is why screenshots matter before the argument starts.
What To Save Right Away
Before or immediately after purchase, save:
- the exact price shown before checkout
- intro offer or trial language
- refund or satisfaction policy
- receipt or payment confirmation
- advisor profile, availability badge, or delivery promise if it shaped your decision
These details often change faster than buyers expect.
What To Save After The Session
If the problem appears during or after the reading, save:
- timestamps
- transcript or message history if available
- delivery window language
- support replies
- any follow-up charge or upsell message
The goal is to preserve what happened in sequence, not just prove you feel unhappy.
Why This Helps So Much
Support and dispute teams often need to understand:
- what you were promised
- what you received
- who controlled the billing path
- what rule you believe was broken or unclear
Screenshots turn that into evidence instead of memory.
A Better Beginner Rule
Treat screenshots as part of checkout hygiene.
If a platform feels too slippery to document clearly, it is probably too slippery for a large first test.